STRATEGIC CLOUD MIGRATION ADVISOR

  • Advised/Migrated Entrust Datacard's security products to high security cloud offerings.
  • Received CGI Builder's Award for growing CGI's regional presence with my Govt On-Line/Cloud Strategy
  • University of Waterloo - Bachelor of Mathematics - Honours Computer Science Degree
  • Designed/deployed Application Service Provider solutions for Nortel before the term Cloud existed!
  • Founder of "No More Islands" to deliver HealthCare and Education to remote regions via cloud tech.
  • Led CGI's Global Managed Security Services Provider COE to #1 in Canada as per Industry Analyst IDC
  • Achieved 500% revenue growth (on $80M) with a 29% net margin over a 3 year period for CGI Ottawa.

Summary

Murray Toll
Service Delivery is rapidly moving to the Cloud.  Customers are demanding it!  I have the proven skills and experience to help you move your products or services to the right cloud solution for you (private, public, or hybrid) and avoid the traditional pitfalls that await all new cloud adopters.
I am a proven innovator, leader, trusted advisor, solution and team builder in the Health Care, Security, Telecom, Government, Real Estate, Patent Intelligence, and Aviation verticals. I interact with clients at the strategic business problem level and leverage an extensive technology background to provide not only strategic vision but tactical roadmaps and solutions.

Timeline

  1. -
    Strategic Cloud Advisor, Natural Resources Canada, murraytoll.com

    Provide Cloud Advisory Services to NRCan to define NRCan's Cloud Adoption Strategy, Cloud Adoption Framework, Roadmap, and Reference Architecture in order to more easily evaluate the feasibility of moving existing application to the cloud as well as guide NRCan sectors in modernizing their applications and adopting cloud.

  2. -
    Cloud Adoption Advisor, Correctional Services -CSC, murraytoll.com

    Define the CSC Cloud Adoption Vision and Roadmap including the following components:

    1. Engage Organization - initially at the Executive level then communicate down
    2. Set Cloud Adoption Objectives and KPIs - Org Wide Sr Mgmt Workshop tied to Departmental Mission and Objectives and then communicate down
    3. Create Cloud Governance Teams and Processes - including team mandates and membership characteristics
    4. Perform Cloud Readiness Assessment - including people, process and technology components
    5. Create High Level Cloud Services Design/End State - including people, process and technology components
    6. Create High Level Roadmap with Adoption Phases – for new and existing workloads
    7. Identify Initial Cloud Initiatives – awareness and training as well as Lead Application initiatives
  3. -
    Strategic Cloud Advisor, Bell Multi-Cloud MS, Bell Multi-Cloud Managed Services

    Provide Strategic Cloud Advisory Services to Bell’s Hybrid, Multi-Cloud Managed Services Team in the form of Strategic Planning, Program Design, as well as Service Offering Design to maximize Bell’s penetration and profitability in the Canadian Cloud Services market.

    The scope of the engagement included the following activities:

    1.  Review and feedback of current Bell Hybrid, Multi-Cloud Managed Services Strategy

    2. Review and feedback of current Hybrid, Multi-Cloud Managed Services Organization

    3.  Review and proposed new Hybrid, Multi-Cloud Managed Services Technology Stack

    4.  Review and proposed refinement of Multi-Cloud Managed Services Roadmap

    5.  Based on roadmap, creation of Hybrid, Multi-Cloud Managed Services Design 

  4. -
    Strategic Cloud Advisor, Library and Archives -LAC, murraytoll.com

    Provide Cloud Advisory Services to LAC to define LAC's Cloud Adoption Vision and Roadmap as well as to define all the components of the required Cloud Program including:

    • Program Definition:  Cloud Adoption Objectives and KPIs, Cloud Program Roadmap, and Cloud Program RACI
      • Program Leadership:  Governance Team Mandates, Governance Leadership Selection, and Cloud Guiding Principles
      • Program Planning:  Staffing Plans, Program Funding, Program Establishment Project Plan
  5. -
    Cloud Advisor, Cloud Services Directorate - SSC, murraytoll.com

    Provide Cloud Advisory Services to Shared Services - Cloud Services Directorate in the areas of:

    1. Guidance in defining the CCoE’s mandate, scope and business objectives
    2. Conducting Organizational Cloud Readiness Gap Assessments across all of People, Process, and Technology areas
    3. Guidance in defining the CCoE’s organizational structure and composition as well as providing sourcing assistance and candidate evaluation as required
    4. Guidance in defining the CCoE’s governance structure especially in the area of cloud policy and frictionless governance
    5. Guidance in defining the CCoE’s Cloud best practices especially in the areas of DevOps, DevSecOps, and Agile development
    6. Guidance in defining the CCoE’s standard toolsets especially in that areas of cloud orchestration including multi-cloud/hybrid cloud automation, cloud governance including security, and cloud management including multi-cloud cost management
    7. Guidance in defining the Evangelism plan in terms of defining Messaging, Awareness Sessions, and ongoing Training programs.
    8. Guidance in defining the Cloud Initiatives Portfolio process including Application Inventory. Application Categorization, and Application Migration Prioritization processes.
  6. -
    Cloud Migration Advisor, Canadian Museum of Nature, murraytoll.com

    Provide Work Load Migration Analysis to CMN to determine the optimal path for CMN to move to the Cloud.  This included:

    • Creation of the Quantitative Workload Analysis Questionnaire
    • Leading the Client Discovery Sessions to Capture the required Qualitative information
    • Analysis of the Quantitative data captured using the Bell CloudScape tool
    • Formulation of the Work Load Migration Strategy
    • Evaluation of potential migration options and formulation of recommendations 
  7. -
    Strategic Cloud Advisor, CORD3 Innovation, murraytoll.com

    CORD3 Innovation provides transparent, policy driven, data-centric security solutions to protect sensitive information from Insider and External threats. Initially, their strong encryption products were integrated exclusively with on-premises IT solutions. However, with the current movement to the cloud, they are proactively extending their products to become Cloud services.

    Murray was engaged to develop an overall strategy and roadmap to fully extend CORD3’s UNITY security products to the Cloud. This work included the following steps:

    • Problem Statement
    • Scope Refinement
    • Overall Roadmap

    In addition, Murray was engaged to create a Logical Design for Phase I of the overall Cloud Strategy.  This work included the following steps:

    •  Scope 
    •  Use Cases
    •  Requirements
    •  Solution Principles
    •  Options Analysis
    •  Logical Design
    •  Test Cases

    Following the initial scope of work, Murray was extended to investigate how CORD3’s UNITY security products would integrate with new Enterprise Technologies that were just being introduced to the market. This work included the following steps:

    • Identification of New Enterprise Technologies
    • Explanation of New Enterprise Technology functionality, architecture and data flows
    • Problem Statement
    • Solution Principles
    • Options Analysis
    • Logical Design
    • Test Cases
  8. -
    Cloud Integration and Transition, TechInsights, murraytoll.com

    TechInsights has been a trusted patent and advanced technology intelligence partner to the world's largest and most successful companies including 37 of the top 50 U.S. Patent holders.  They recently merged with one of the other top players in this market Chipworks to further solidify their market leadership position.

    Following this merger, Murray was engaged to create a Cloud Strategy to integrate and transition the two companies' processes and systems onto a single integrated cloud based platform and set of processes. 

    Systems including Finance, HR, CRM, Project Mgmt, Enterprise Content Mgmt, and a proprietary Conflict of Interest (CoI) system to allow the former two companies Intellectual Property teams to still represent all of their previous clients even when one companies' client may be 'targetting' the other companies' client. 

    The work included developing architectures/high level designs/transition plans for:

    • Current State - document current state with dual systems/processes
    • Integrated State - single integrated set of cloud systems/processes
    • Future State - enhanced cloud functionality/processes

    For Integrated State, additional work focused on:

    • Process Flows
    • Detailed Designs 
    • User Interface Design
    • Cloud Vendor Requirements Creation and Selections
    • Cloud Vendor Mgmt and Testing
    • Implementation Plans
    • Data Migration Plans
  9. -
    Cloud Transition Study, RedSeal.co, murraytoll.com

    RedSeal.co is a software company that develops on-premise security software products that measure the 'digital resilience' of a company's network against potential security incidents.  They are considering expanding their channel to include Managed Security Service Providers (MSSPs) globally.

    Leveraging his experience leading a global MSSP, Murray was engaged to create a Cloud Transition Plan to evaluate the feasibility of moving RedSeal's product to a cloud service.  This included the people, process, as well as the technology components of such an offering as well as the product roadmap changes that would be required to move into this market and attract MSSPs. 

  10. -
    Cloud Feasibility Study, Mxi Technologies, murraytoll.com

    Mxi Technologies is a Aviation Maintenance Software company that provides aviation maintenance software to Airlines and Maintenance, Repair, and Overhaul (MRO) facilities globally. They currently provide their software to some of the largest airlines in the world in the form of software that is installed on-premises. However the market is moving towards a cloud delivery model. Murray was engaged to perform a Feasibility Study for moving Mxi’s products to a cloud offering.

    The Initial Feasibility Study focused on:

    1. Identifying the Incremental Components of a Service Offering namely responsibility for Security, Performance and Availability, as well as the myriad of Cloud Configuration Options including public, private, and hybrid cloud as well as cloud services including co-location, IaaS, PaaS, and SaaS.
    2. Validating Demand for a Cloud offering through a detailed Market Segmentation and Analysis
    3. Determining Cloud Readiness for the Mxi products through a detailed Cloud Readiness/Gap Assessment from a Technology, People, and Process view point


    Upon successful completion of the initial feasibility phases, the Detailed Feasibility Study focused on:

    1. Cloud Service Design for Mxi products including all Technology, People, and Process components
    2. Cloud Migration Planning and Timelines including Migration Method Selection, Implementation Streams and Geographical Prioritization
    3. Cloud Provider Identification, Evaluation and Selection including any necessary Risk Mitigations
    4. Detailed Financial Analysis marrying bottom-up bottom-up costing and top down sales forecasts and pricing models to determine profitability and payback.
    5. Move Forward Recommendations and Next Steps presented to the Mxi Executive Team as part of the Annual Strategic Planning.
  11. Formed murraytoll.com Consulting Firm

    Formed murraytoll.com Consulting Firm in response to a need for Strategic Cloud Migration advisory services.

  12. -
    Director, Cloud Service Design/Delivery, Entrust Datacard

    Leadership of the Entrust Datacard Cloud Services Design team. Working closely with Product Management and R&D, responsible for the Architecture and Design of the following Cloud Services offerings: Entrust Certificate Services (ECS), Public Key Infrastructure (PKI), and Authentication/IdentityGuard (IDG).

    Leadership of the Cloud Services Delivery team. Responsible for delivery of the Entrust hosted product portfolio. Responsible for Entrust's data centres, deployment of new networks, storage, and server systems as well as overseeing hosted customer on-boarding efforts and new hosted product deployment efforts.

  13. -
    Director, IT Infrastructure, Minto Developments Inc.

    Responsible to optimize the operational delivery of Minto's IT Infrastructure team as well as ensure we are a proactive, business enabler of the rest of the company. This includes the creation of a strategic 3 year roadmap for the team which includes key initiatives, projects to achieve those initiatives, as well as ongoing programs to support those initiatives.

    Key projects included companywide implementations of:
    1. Virtual Desktop Infrastructure (VDI) based on Citrix XenDesktop
    2. oneMinto Hub Sharepoint portal, document management, collaboration, and workflow
    3. Unified Communications based on Avaya and Microsoft Lync technologies
    4. Mobile Device Management (MDM), Corporate container, Corporate app store, and cloud-based file sharing technology leveraging Citrix XenMobile and ShareFile
    5. ITIL Service Desk based on SunView ChnageGear cloud offering

  14. -
    Director, IT, Bridgewater Systems

    Transitioned Bridgewater’s IT/IM team from a reactive cost centre to a proactive business enabler through extensive consultation with senior management and the user community. Developed and implemented a Plan of Record with strong focus on IT/IM automation, R&D Lab self-service, and remote office/mobile worker improvements.

    Designed and managed the implementation of a significant Lab Uplift Project for the R&D community that added to the required flexibility, agility and performance to the Lab Environmentals and Compute platforms. This included modular in-row cooling, high density rack configs, virtualized blade servers, unified fabric, shared storage, and backups. Future direction set for orchestration, chargeback, self-service provisioning, and performance/capacity management.

  15. -
    President and CEO, No More Islands

    Driving force/founder of No More Islands startup focused on creating and delivering Technology Programs that ‘bridge’ the Health Care and Education gap especially for remote and rural communities and effectively create ‘No More Islands!’

    Delivered expert assessment, implementation, integration, and adoption services in the areas of TeleMedicine/TeleHealth, Health Records Integration (EHR/EMR/PHR), and Distance Learning.

  16. -
    VP, Commercial Managed Services, CGI

    Drove the globalization of our Managed Security Services into the US and Europe including establishing win-win relationships with sister organization in Phoenix, Fairfax, UK, and Germany. US globalization currently being implemented. European globalization efforts were still awaiting final investment approval. Joint business development in place.

    Created and lead a new organization called Strategic Portfolio Management (SPM) to drive the Strategic Planning for the Operations Management Services (OMS) sector (~$80M business). This included the identification, creation, and evolution of new services lines to address the new Selective Sourcing approach to Outsourcing. This resulted in the incubation of three new business lines.

Experience Highlights

  • Strategic Cloud Migration Advisor
    Techinsights - Consultant
  • Strategic Cloud Migration Advisor
    Mxi Technologies - consultant
  • Director, Cloud Service Design/Delivery
    Entrust Datacard
  • President and CEO
    No MORE ISLANDS
  • VP, Commercial Managed Services
    CGI

Education Highlights

  • Bachelor of Mathematics - Honours Computer Science Degree
    University of Waterloo

Causes

  • Health Care and Education Delivery to Remote and Rural Regions
    Aboriginal Development

Interests

  • Personalized Health Care
    HEalth Care

Results

  • #1
    Top Rated MSSP in Canada by IDC
  • 500%
    revenue Growth (on $80M) over a 3 year period
  • 29%
    Net Margin over a 3 year Period

Skills

  • Cloud STRATEGY Creation
    20+
  • CLOUD COE CREATION
    5
  • CLOUD SERVICEs DESIGN
    18
  • CLOUD Implementation Oversight
    20+
  • DEVOPS
    5
  • SECURITY
    18

Questions & Answers

Is public cloud the 'magic bullet' that everyone is claiming?
Public cloud is a tremendous new tool that does solve many problems, but it is not for everyone. Private or hybrid clouds can solve many of the same problems and are a better fit for many clients.

 

When does public cloud make sense?
While it is a great solution for many service providers especially those delivering mobile applications. It is especially well suited when high elastic capacity and global low latency is required.

 

When should I use IaaS vs PaaS vs SaaS cloud providers?
It depends on a number of factors including security/audit requirements, type of application, legacy vs greenfield code, and internal technology skills.


What is so hard about migrating a product to the 'cloud'?
The challenge is that you are actually doing two complex migrations: Product to Service and then Service to Cloud Service. 

 

How different can a product be from a service?
The migration from a product to a service is a HUGE lift! It requires significant changes in product management, development, sales, marketing, and operations plans.

 

What are some of the product changes required to allow it to be a cloud service?
Two of the most common changes required are multi-tenancy support and ability to support active-active redundancy.


What are some of the common pitfalls of cloud migrations?
Often many of the required service components are overlooked including: provisioning, orchestration, monitoring, reporting, and the integrated support model with the VARs/PS orgs.

 

Blog

GC Cloud Adoption - What skills do I need to transition from Strategy to Execution?

As a GC department CIO or the person delegated the responsibility for the departmental Cloud Strategy by the CIO, you know you need to create a comprehensive Cloud Strategy to set the business direction for your department (see previous blog article:  Creating a Comprehensive Cloud Strategy) You also need to create a Cloud Centre of Excellence (CoE) to ensure you get the business buy-in and governance to make Cloud a success (see previous blog article:  Creating a Successful Cloud CoE)...

Location

Ottawa, Ontario, Canada

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